Experience

The various graphic design and communications positions I’ve held have allowed me to gain experience, hone my skills, and keep up with current trends and technology. I recently decided it was time for a career change and I’m now enrolled in the software engineering technician program at Centennial College with the goal of becoming a programmer.

  • Communications and web advisor – College of Registered Nurses of Alberta (Edmonton, AB; August 2022 to June 2023)
  • Communications officer – Alberta College of Medical Diagnostic and Therapeutic Technologists (Edmonton, AB; October 2019 to August 2022): Manage all aspects of outward-facing communications materials — including the website, quarterly newsletters, eblasts, annual reports, and learning modules — from writing and editing to design and layout; redesigned the website on the WordPress platform using a prebuilt theme, customized plugins, and extensive CSS coding, and reorganized the content to make information easier to find
  • Marketing/store operations assistant — Home Hardware (Sherwood Park, AB; August 2017 to May 2019): Drove customers to the store by posting on social media, designing newspaper ads, and creating in-store flyers; increased customer satisfaction by responding quickly to feedback, filling online orders and placing special orders, and planning special customer events and promotions; ensured the store operated safely and efficiently by completing monthly safety audits and checks, coordinating the training program, and acting as the store’s safety coordinator
  • Editor/graphic designer/owner — Refinalize Editing Services/Katherine Patterson (Edmonton, AB and Truro, NS; February 2013 to December 2018): Enhanced clients’ written works by correcting grammar, spelling, and usage and checking for overall consistency and appropriate style; created, improved, or gave feedback on designs to help clients convey their messages clearly and effectively; fostered positive working relationships with clients by providing project-based estimates, offering additional services at no extra charge, and being open to tasks not directly related to editing
  • Communications director (volunteer position) — Ellerslie Community League (Edmonton, AB; November 2013 to April 2015): Increased the visibility of league by creating its website; continually updated the website and design promotional materials; kept community members informed by promoting the recently created email list and sending subscribers monthly email newsletters and event invitations; encouraged open communication by engaging in social media and replying quickly to inquiries; built community spirit by helping plan and execute events and suggesting new programs and events community members would enjoy
  • Special sections editor — Edmonton Sun (Edmonton, AB; March 2012 to February 2013): Improved the quality of the newspaper’s special sections through engaging writing, thorough editing and proofreading, and skillful layout of content; assumed responsibility for the Homes section and enhanced its appeal by inviting local industry members to contribute articles on a weekly basis; maximized efficiency by examining all stages of the workflow and troubleshooting problems to prevent future issues
  • Graphic designer — Sobeys (Edmonton, AB; October 2010 to March 2012): Supported the company’s image by maintaining accuracy, consistency, and cohesion of information and design elements throughout the weekly flyer; improved the integrity of the flyer by creating templates and libraries of frequently used elements, automating processes whenever possible, and carefully proofreading documents at every stage of production; improved and facilitated communication between departments through the creation and maintenance of internal websites
  • Graphic designer — Trader Corporation (Edmonton, AB; February 2009 to October 2010): Maintained the integrity of the Trader publications through careful design and thorough proofreading; improved procedures and processes by working in test environments, putting hypothetical situations into practice, and providing constructive feedback; streamlined production workflow by organizing files; increased personal productivity by learning new techniques and processes; improved the team dynamic by training, collaborating with, and providing feedback to coworkers
  • Communications coordinator — Sport Nova Scotia (Halifax, NS; May 2008 to September 2008): Supported the Marketing department by designing all graphic elements and writing, editing, and proofreading copy; collaborated with the Director of Public Relations to completely overhaul the look of the Sport Nova Scotia Annual Report; contributed to the success of Sport Nova Scotia events through the preparation of key creative materials, management of a variety of time-sensitive deadlines, and coordination of and assistance with the execution of the functions
  • QA/media file clerk — Aliant ActiMedia Yellow Pages (Dartmouth, NS; September 2005 to June 2006): Provided a superior level of quality assurance through meticulous proofreading of every advertisement, which resulted in the integrity of new advertisements as well as the correction of mistakes that had run in the book for years; streamlined the efficiency of the office by completing the filing that had been left unattended for months and maintaining the filing thereafter

In addition, I have about ten years of customer service experience, including jobs as a cashier, call centre agent, supervisor, and receptionist. Although my positions in retail and customer service aren’t directly related to my chosen career, I feel that these jobs have given me invaluable skills that have helped me handle a wide variety of challenges. I have extensive experience providing excellent customer service, prioritizing, learning new tasks, leading and helping others, working as part of a team, and solving problems. I believe that strong customer service skills are vital for any job; even if the position doesn’t involve dealing with customers directly, these skills translate into good communication with coworkers, clients, and anyone else who may be encountered on the job.

  • Produce department clerk — Sobeys (Truro, NS & Edmonton, AB; September 2016 to September 2017): Maintained the quality of the department by restocking and culling products, scanning out waste, and facing displays; provided outstanding customer service by answering questions, offering value-added services like cutting hard vegetables, and giving out samples; drove sales by creating enticing displays for new ads, directing customers to featured products, and sharing knowledge about produce
  • Senior checkout associate — Zellers (Edmonton, AB; November 2008 to September 2010): Increased customer satisfaction by being courteous and professional, ensuring the checkouts ran smoothly through quick attention to the cashiers’ needs, and keeping up with current offers and promotions; maximized sales by keeping the checkout shelves stocked and properly labelled and announcing and posting advertisements for current sales, offers, and promotions
  • Cashier/layaway associate — Walmart (Halifax, NS; April 2007 to February 2008): Operated a cash register and dealt with cash, debit, and credit cards; logged, packaged, and retrieved layaway sales; processed refunds and exchanges at the courtesy desk; answered and directed calls from the main switchboard
  • Keyholder — Dollarama (Halifax, NS; September 2006 to April 2007): Supervised employees; delegated tasks; made change and did voids for cashiers; counted tills; deposited money for the bank; filled out paperwork; stocked, cleaned, and operated a cash register as required
  • Customer service agent — Convergys (Truro, NS; June 2005 to August 2005): Accepted inbound calls from customers of an American cellular phone company; answered customers’ questions, made changes to their accounts upon request and offered them products and services
  • Various other customer service and call centre positions (August 2000 to June 2005)